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The next step would be to dig down in this specific KPI to a more detailed analysis.
For this KPI we would dig down to: Example: By digging down and focusing on only a few KPI’s at a time, you are allowing yourself the time to go to a molecular level.
Letting them go will be easier on you when you see how much money they are losing you by being a bad employee.
(Now, this isn’t an excuse to go fire everyone, you have to do some training at times, but the point is valid) So, how often do you gently remind your staff of the goals you’ve set? And look at their progress each week, send them an email/text/phone call/smoke signal/bat signal/twitapic or what-have-you. If you don’t, have your office manager be the bear. Consistently re-evaluate and stay on top of your numbers.
Of all the dentists I’ve met with over the years, the number one secret is that the dentists who are obsessed over their numbers, are the ones who make the big bucks. Leave no dollar behind in your pursuit of business perfection!
(I’m assuming you got in business and took out these big dental practice loans to try and make money, right?
(I even provided a spreadsheet earlier in the post for you to get started) Now that we know areas where we are deficient, we have to set goals for our staff. Well going back to Step #3 we found that Hygienist #3 can hit 0/day in production with 5.31 patients a day.
If we up /patient that would be an additional 6.20 a day in production or let’s say 5/day in production. Can Hygienist #2 really say “I can’t get to 5.31 patients a day! ” when you can easily show them that Hygienist #3 gets there.
(But since I own this how to guide on KPI tracking, I’m going to call them what they are, POS) The rest you can get from your accountant if you aren’t sure on the rest .
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For example, the Hygiene Production to Total Production number is less than ideal.
There are other numbers that look less than optimal, but remember, focus on one improvement at a time. is from June-August’s numbers that aren’t entered yet.